We are committed to providing the highest quality seeds and products available. If you are not satisfied with your experience, we want to know about it. In the event you are unhappy with your purchase due to a mistake we've made, we will either replace it or refund the purchase price (within 30 days of your purchase).
Many seed companies, understandably, choose to not offer varieties with special germination requirements or low germination rates to prevent customer satisfaction issues and returns on these types of seeds. We've chosen to offer these seeds despite these concerns because we believe our customers understand, and are willing to accept, their responsibility for the purchased seed's performance.
For seeds with long stratification/germination periods (exceeding the 30 day period), we will asses each case individually, but generally do not offer any refunds or returns on these seeds. Having said that, please let us know if you are having trouble with anything we offer and we will make every effort to help you succeed. Generally, we also test/investigate the seed in question if deemed necessary (at our sole discretion). If determined not to perform to generally recognized standards, a refund or replacement will be issued. We will asses these cases on an individual basis and will approve or deny any replacements or returns at our sole discretion.
To receive authorization to complete a return, please contact us. All returns must have prior authorization.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
To return your product, you should mail your product to:
P.O. Box 173
Westminster, Colorado 80030
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.